FREQUENTLY ASKED QUESTIONS
What works? What doesn't? And why!
How about hydrogen peroxide "recipes"?
Professional carpet cleaners use oxidizers like hydrogen peroxide (for stains) on occasion, but they know how to test for color-fast, and they know how to rinse afterward. Using hydrogen peroxide/baking soda/dish soap recipes for urine odors can damage fabrics and carpets.
There are some individuals on the internet who have taken an old well known skunk odor remedy: One quart hydrogen peroxide, 1/4 cup baking soda, one squirt dish soap, and claim that they "discovered it" and it will solve all your pet problems. They offer it by e-mail for fees ranging from $2.99 to $9.99. Would you really feel comfortable taking advice from someone who has no professional experience in this field, and simply pour hydrogen peroxide on your expensive carpet or upholstery?
These "recipes" can bleach out your carpet and fabric dyes. That is why most of these sites warn you to test first for color fast, and then wait 24 hours to be sure. It can become a recipe for disaster!
As for odor, oxidizers like bleach and hydrogen peroxide will kill bacteria, but they can't REMOVE the food source (urine) and if the food source remains, new nature's bacteria arrive in a few days, and the odor will reappear.
Home remedies - Do they work?
Powders> 80% of the urine is in the pad and sub floor, totally out of reach of absorbent powder.
Odorcides, disinfectants> Kills the bacteria; leaves the urine. Food source remains: New bacteria will arrive, and the odor returns.
Vinegar> Never start with vinegar. Vinegar sets stains (like you set the dyes in Easter eggs.) Totally ineffective for odor.
Oxy products> Not recommended: Zero benefit for odor, and may bleach out the carpet.
Ammonia solution> Done properly, fine for urine stain; not odor. Followed by vinegar solution to neutralize.
Citrus scents> Obviously simple short term relief.
Shampoo/Wet Vac> Urine is under the carpet. Wetting the carpet and pad spreads it out; odor worsens.
What is urine comprised of? Why does urine smell?
Urine is comprised of a concentration of waste products of metabolism such as urea, creatine and uric acid, along with detoxified substances. It may also contain considerable amounts of sodium chloride and other electrolytes. A component called urochrome gives it it's characteristic yellow color.
Fresh pee does not actually have an unpleasant odor, but the ammonial smell of stale (old) pee is due to bacterial decomposition of the urea in the urine, urine salts, mercaptans, and the bacterial excrement itself. Nature's bacteria will continue to feed as long as there is a food source, and moisture. Nature's bacteria are not efficient at totally consuming the urea. They need the help of special, laboratory engineered bacteria to accomplish total source removal.
Also, over time part of the urea crystallizes into urine salts. The urine salts form between the carpet and the pad and draw in moisture out of the air. That is why the ammonia smell becomes stronger on humid days.(The surrounding bacteria are "happier" and feeding more.)
Our product dissolves the salts making it easier for our Odor Free bacteria culture to consume it.
Why should urine be treated as soon as possible?
Left untreated, you may wind up with a difficult to remove yellow stain, or worse, a dye loss. Over time urine salts become highly alkaline, and can bleach out your primary carpet dyes, starting with the weaker red and blue, so that you are left with a yellowish or off white discoloration. At this point, your only options are to dye, or section (patch) the carpet.
Even our kit, which contains highly effective stain removal ability, cannot claim to remove stains that have become permanent, and of course a dye loss can only be corrected by re-dyeing.
NOTE: Wool oriental carpets are particularly susceptible to permanent stains or dye loss.
NOTE: Never use hot water or vinegar to treat urine stains. You will set the stain.
Is there a limit to an area that can be treated?
Yes, of course.
For instance, a home with a couple of Saint Bernard's with severe bladder problems may require professional restoration, or actual carpet and/or pad replacement.
But occasional accidents are the norm, and if you are prepared, they are easily controlled.
How do I locate the urine?
The professionals use black lights and sensors to locate the urine deposits.
Not having these tools at your disposal leaves you with sight, smell, and of course something that happens to most of us - stepping barefoot on a new one!
Usually we find male pet deposits near furniture or walls, and female pets generally out in the open areas, although this may not always be the case.
NOTE: Wal-Mart has a 24" black light that works fine, and is only $10.00.
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